Privacy policy

Privacy Policy

Last updated: June 2026

Cozenest ("we", "us", "our") respects your privacy. This policy explains what data we collect, why, and what we do with it.

What we collect

  • Order data: name, shipping address, email, phone (if you provide), payment method (we never store full card numbers β€” that's Shopify Payments / PayPal).
  • Browsing data: pages visited, products viewed, items added to cart. Used to understand what's working and improve the store.
  • Email: only if you subscribe to our newsletter or place an order.
  • Cookies: essential cookies for cart and checkout, plus analytics cookies (Google Analytics) and marketing cookies (TikTok Pixel, Meta Pixel) if you consent.

Why we collect it

  • Process and ship your order
  • Send order confirmation and tracking
  • Reply to your support questions
  • Improve the store (anonymized analytics)
  • Send marketing emails (only if you opted in β€” you can unsubscribe anytime)

Who we share data with

Only the third parties strictly needed to run the store: Shopify (host), our shipping partners, payment processors (Shopify Payments, PayPal, Stripe), email service (MailerLite), analytics (Google Analytics 4), and ad platforms (only if you consent to cookies).

Your rights (GDPR)

You can request: access to your data, correction, deletion, restriction, portability. Email hello@cozenest.com and we respond within 30 days.

Data retention

Order data: 7 years (legal requirement for tax records). Newsletter email: until you unsubscribe. Browsing data: 14 months in analytics, then anonymized.

Data security

We use industry-standard encryption (TLS for all transmissions). Payment data never touches our servers β€” it goes directly to Shopify Payments / PayPal.

Children

Our store is not directed at people under 16. If you're under 16, please ask a parent or guardian before placing an order.

Changes to this policy

We may update this policy. The "last updated" date at the top reflects the most recent version. Significant changes will be announced via email if you're subscribed.

Contact

Data questions: hello@cozenest.com. Real humans, mostly.